Deposit and Cancellation Policy
Upon reservation we do ask for details of current credit card to be provided as a guarantee for your reservation. In the unfortunate event that you should need to cancel your trip, please accept our cancellation policy:
Until 31 October, we are adjusting our cancellation policy, so guests can feel secure during what are uncertain times at the moment:
- cancellation up to 48 hours prior to check in (2:00pm) no charge
- 48 hours (2:00pm) or less - 100% charge
From 1 November, we will revert back to our previous policy:
- 15 days or more prior to arrival date: no charge
- 14 days to 8 days prior to arrival date: 50% of full stay
- 7 days or fewer prior to arrival: 100% of full stay
Arrival and Departure
At Azur we pride ourselves on being adaptable. Although the normal check-in and check-out times are 2:00 PM and 11:00 AM respectively, we will do our upmost to accommodate your requests. Should we not be able to provide an early check-in or late check-out, we will ensure that you are comfortable in our main lodge area.
Occupancy
Our villas have a choice of either a king or twin beds. One extra bed can be accommodated upon your request. Maximum occupancy per villa is 3 people.
Extra person surcharge (9 years and over) is $250 +GST
Children
Children are welcome at Azur and those under the age of 9 years stay free. Upon your request we will arrange a porta-cot, car seat and high chair complimentary. If you require extra items such as pushchair or toys we are happy to arrange rental of these items.
Nanny/Babysitting services can also be arranged.
Non-smoking
We have a non-smoking policy at Azur that applies to the main lodge and all private villas. Smoking is allowed on the outdoor sundecks.
Visitors
Should you wish to visit Azur in consideration of an upcoming stay, we do ask if you could please contact us directly to make an appointment.
